PRIMARY DUTIES AND RESPONSIBILITIES:
Sales
- Attend to in-house and floor sales;
- Administers sales order process including:
– Issuance of detailed quotations and proposals;
– Acknowledge purchase orders and send Quotations to customers;
– Prepare and process sales orders;
– Update and maintain delivery/shipment schedule;
– Coordinate shipments to/from customers;
– Coordinate delivery and/or installation with customers;
– Communicate with Supervisor regarding orders and delivery status;
- Execute telephone sales to wholesale and retail clients;
- Maintains current and accurate customer files and information;
- Coordinates sales and marketing plan using SAP software;
- Coordinates outside sales persons’ activities/visits/training schedules;
- Coordinate outside sales force activities and serve as in-house support for outside sales force customers;
- Maintain open communication channel with sales associates to ensure proper performance and development of sales activities.
Customer Service
- Attend to all walk-in customers, customer calls and emails in a prompt manner;
- Follow up with sales quotes and customer complaints;
- Act as liaison between customers, sales persons and other departments within the organization to help ensure customer satisfaction.
PROFESSIONAL QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements that follow are representative of the knowledge, skills and/or abilities required.
Education
- A minimum of an Associate Degree in Business Administration or Marketing is acceptable.
Work Experience
- At least three years relevant work experience in sales and customer service field.
Key Competencies, Attitudes and Behaviours
- Self-starter
- Strong analytical skills;
- Team player;
- Flexible;
- Proactive;
- Organized;
- High degree of professionalism.
Skill Requirements
- Advanced level of computing literacy (Microsoft Office Suite/ PDF);
- Ability to promote ideas and interact positively and with confidence;
- Strong attention to detail;
- Excellent problem solving skills;
- Strong written and oral communications skills;
- Ability to multi-task, prioritize tasks and meet required deadlines;
- Customer focused individual who believes in ensuring promises are delivered upon and can foster a climate of trust and cooperation with colleagues and customers
Personal Attributes
The incumbent must maintain strict confidentiality in performing the duties of the Sales Support Administrator. He/She must also demonstrate the following personal attributes:
- Honest
- Trustworthy
- Respectful
- Reliable
- Courteous and pleasant personality
- Sound work ethics.
Salary will be commensurate to qualifications and experience.
Location: Belize City (candidate must be resident of Belize City)
Deadline: Wednesday, February 15th, 2023
Email resume or CV to : fusionhrbelize@gmail.com or cso-cs@fusionhumanresources.com
